Privacy Policy

Last updated: June 1, 2024

Introduction

This Privacy Policy explains how 乐东卿珊科技有限公司, operating under the trading name Grace Gem (we, us, or our), collects, uses, discloses, and protects your personal information when you visit our website at gracegem.buzz or engage with our services.

We are a company registered in the People's Republic of China with our registered address at 乐东黎族自治县惠民小区8幢3单元2215室, Haikou, Hainan Province 570000, China. Grace Gem is committed to handling your personal data with transparency and respect. This policy describes what information we collect, why we collect it, how we use it, and what rights you have regarding your data.

By using our website or services, you acknowledge the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

Information We Collect

Information You Provide

We collect information that you voluntarily provide through our website, email communications, or during the course of our professional engagement. This may include:

• Your full name, job title, and professional affiliation
• Email address, phone number, and business address
• Company name and billing information
• Details about your project requirements and technical specifications
• Any other information you choose to share in your communications with us

Information Collected Automatically

When you visit our website, certain technical information is collected automatically through cookies and similar technologies:

• IP address and approximate geographic location
• Browser type, version, and language preferences
• Operating system and device type
• Pages visited, time spent on the site, and navigation patterns
• Referring website or marketing source

Information from Third Parties

We may receive information about you from business partners, professional networks, or publicly available sources. This information helps us understand your potential requirements and provide more relevant communications.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery. To respond to inquiries, provide proposals, deliver consulting and integration services, and manage our client relationships.
• Communication. To send service updates, technical insights, and relevant industry information. You may opt out of non-essential communications at any time.
• Website Operations. To analyse traffic patterns, identify and fix technical issues, and improve user experience.
• Legal Compliance. To comply with applicable laws, regulations, and legal processes.
• Security. To protect our systems and data from unauthorized access, fraud, and other security threats.

Legal Basis for Processing (GDPR)

For individuals in the European Economic Area or the United Kingdom, our processing of personal data is based on the following lawful grounds:

• Consent. Where you have given clear consent for us to process your personal data for specific purposes.
• Contractual Necessity. Where processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests. Where processing is necessary for our legitimate business interests, such as responding to inquiries, improving our services, and maintaining system security, provided those interests do not override your fundamental rights.
• Legal Obligation. Where processing is required to comply with a legal obligation to which we are subject.

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with the following categories of recipients:

• Service Providers. Third-party vendors who assist with website hosting, communication platforms, data processing, and analytics. These providers are contractually obligated to protect your data.
• Professional Advisors. Legal, accounting, and consulting professionals who provide services to us under confidentiality agreements.
• Legal Authorities. When required by law, regulation, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers. In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Cookies and Tracking

Our website uses cookies to enhance functionality and understand usage patterns. Cookies are small text files stored on your device by your web browser. We use essential cookies for basic operation, analytics cookies to understand usage patterns, and functional cookies to remember your preferences.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

Data Security

We implement technical and organizational measures to protect your personal data, including encryption of data in transit using TLS protocols, access controls limiting data access to authorized personnel, regular security assessments, employee training on data protection, and incident response procedures. While we take reasonable measures to protect your data, no method of transmission or storage is completely secure. We will notify you in accordance with applicable law in the event of a data breach affecting your personal information.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Retention periods are determined based on the nature of the data, legal and regulatory requirements, applicable limitation periods, and our legitimate business need for accurate records. When data is no longer required, we securely delete or anonymise it according to our data disposal policies.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

GDPR Rights (EEA and UK Residents)

• Access. Request a copy of the personal data we hold about you.
• Rectification. Request correction of inaccurate or incomplete data.
• Erasure. Request deletion of your data where there is no legitimate reason for continued processing.
• Restriction. Request that we restrict processing in certain circumstances.
• Portability. Request transfer of your data to another service provider in a structured format.
• Objection. Object to processing based on legitimate interests or for direct marketing.
• Withdrawal of Consent. Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.

CCPA Rights (California Residents)

• Right to Know. Request disclosure of the categories and specific pieces of personal information we have collected, the sources, the business purpose, and the categories of third parties with whom we shared it.
• Right to Delete. Request deletion of personal information we have collected, subject to certain exceptions.
• Right to Opt Out. Opt out of the sale of your personal information. We do not sell personal information as defined by the CCPA.
• Right to Non-Discrimination. We will not discriminate against you for exercising your CCPA rights.

To exercise any of these rights, please contact us using the information below. We will respond within the timeframe required by applicable law and may need to verify your identity before processing your request.

International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence, including China and the United States. When we transfer data internationally, we implement appropriate safeguards including standard contractual clauses and other lawful transfer mechanisms as required by applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete that information promptly.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this policy and may notify you through our website or other appropriate channels.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: support-team@gracegem.buzz
• Phone: +1 (970) 606-8397
• Registered Address:
  乐东卿珊科技有限公司
  乐东黎族自治县惠民小区8幢3单元2215室
  Haikou, Hainan Province 570000
  China

If you are located in the EEA or the UK, you also have the right to lodge a complaint with your local data protection supervisory authority.